The Services screen is the MOST IMPORTANT area of the database for Statistical Analysis.  No statistics are generated unless the services page is populated.  For accurate statistical analysis, it is important to define the different classifications of clients.  The four (4) groups of clients are PRIMARY, CONT PRIMARY, SECONDARY, AND CONT SECONDARY.  You may alter and/or rename these four groups from the Headquarters (HQ) screen.  However, regardless of what you may rename them; it is important to understand how the statistical analysis runs against these four groups.  The database understands that you may see the same person multiple times during the same month.  The different groups allow you to dictate how they are counted in your statistical analysis.